100% Happiness Guarantee
The "You’re Gonna Love It or We've Really Messed Up" Guarantee
We are so confident in our products and quality craft that we offer a money back 100% Happiness Guarantee.
Our happiness money back guarantee covers our range of personalised products purchased from the Laser Cut Shop web site only. Our happiness guarantee does not include custom made products or signs.
If for any reason you are unsatisfied with your purchased item you can contact us within 7 days of taking delivery and request a replacement or full refund for purchase amount. You will be required to state in detail, why you are not satisfied with the product so we can work to improve for future customers.
For a full refund, products must be returned in their original packaging and must not have been damaged during the time the product is in your possession, including up until we receive the product.
You MUST notify us within 7 days of taking delivery of your product and request a return under this policy.
If there is no proof of the delivery date it will be assumed to be 4 business days from the date of dispatch of the product.
The product must be returned to us within 10 business days of your request to return your product.
You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you.
The product/s will remain your responsibility during transit until they are received at our warehouse.
After receiving the returned product, we will inspect and asses before organising a replacement or full refund as requested.
We reserve the right to make changes to this 100% Quality Satisfaction guarantee policy without notice.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a failure.